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If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fatest.
Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
Orders are shipped out directly from any of our many domestic & international warehouses and they will do anything they can to get you your order as fast as they can! Due to the popularity of our products , please allow an estimated 2-4 weeks for your order to arrive to France. (varies from product to product ).Other countries can take an estimated 2-6 weeks (varies from product to product) due to distance traveling and customs. Please note, that due to the extreme popularity of our products, these are only estimates.
All of our orders are sent with insured shipping and handling . If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping anf full tracking, if possible, Please see our refund and return policy for when these might be applicable to shipping situations.
The prices displayed on our site are tax-free in EUR, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fee may be charged once your order arrives to its final destination, which are determined by your local customs office . Paymenet of these charges and taxes are your responsability and will not be covered by us . We are not responsible for delays caused by the customs department in your country . For further details of charges, please contact your local customs office.
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Have more questions? We’ll be happy to answer them all. Have a look at the most frequently questions asked and if you feel that your question is not answered use the contact form bellow to send us an email.